Return & Refund Policy

At Al Madina Printing, your happiness is our top priority! If something isn’t quite right with your order, don’t worry—we’re here to help.

🕒 Return Window
You can request a return within 7 days of receiving your order.

✅ When Can You Return an Item?
We accept returns if:

• The item is unused and in the same condition you received it.
• It’s in the original packaging, with all tags, accessories, and labels intact.
• You have a proof of purchase (order number or receipt).

🚫 Items We Cannot Accept

• Customizable items are final sale and cannot be returned.

💸 Refunds
Once we receive and inspect your return, we’ll let you know if your refund is approved.

• Approved refunds are sent to your original payment method within 5–10 business days.
• Shipping costs are non-refundable, unless we made a mistake (like sending the wrong item or a damaged product).

📦 Return Shipping
You’re responsible for the return shipping cost, unless the item arrived damaged or incorrect.
We recommend using a trackable shipping service so your return is safe and secure.